Terms and Conditions

Terms and general conditions of use

About Us

We are a company concerned about the impact of food waste worldwide. Every year, 1.3 Billions of tons of food are wasted in the production, transport, marketing and / or consumption processes, which not only generates a great impact on our planet (greater consumption of energy, water, etc.) but also social, since millions of people die due to lack of food and / or malnutrition throughout the world.

So what we do

There is a lot to do and from our website / app we want to try to do our bit by marketing the products before they are discarded from the supermarkets or the industry and benefit Usuari @ with discounts of up to 80% when buying them.

For this we have classified 4 types of Product Status:

  • With packaging imperfections: refers to products with packaging a little damaged but still perfect inside and / or packaging incomplete.
  • Ugly Food: refers to vegetables and fruits that have imperfections of shapes and / or are quite "mature".
  • Close to its Expiration Date: refers to products with an Expiry Date, expiration and / or short expiration.
  • Next to your Preferential Consumption Date: it is indicated in the packages as well, such as "Recommended Consumption Date", "Preferred Before Use", "Best Before" etc.

In the last 2 cases: "Close to your Expiration Date" or "Close to your Preferential Consumption Date" means that the User will have few days to consume them, in some cases even the consumption must not pass on the same day of delivery . So it is very important that you verify this detail before making the purchase. We also recommend you read our blog where we talk more about the difference between Expiration Date and Preferential Consumption Date.

How it works I'm Perfect Food

To use our platform, the user can download the app or go directly to the web.

Once in it, the User will be able to register and move on to see our products as if they were in an online supermarket, separated by different categories of products.

In the detail of each product, we will indicate its status, according to the 4 types of product states indicated above: Packaging imperfections, Ugly Food, Close to its Expiration Date, Close to its Preferential Consumption Date, as well as the regular price of sale, the price that we offer as I am Perfect Food, the quantities available, the expiration date or preferential date of consumption and the details of your state (for example if a product has the status "Packing Imperfection" will explain what is that imperfection : damaged box, or torn label, incomplete packaging, etc.)

The User will be able to add the products to his shopping cart and at the end of the purchase he will have to make the payment online through our web / app.

General Terms and Conditions of Use

The following Terms and Conditions of Use describe and regulate the use and access of the web / app www.soycomidaperfecta.com ownership of IAMPERFECTFOOD SL (hereinafter I am Perfect Food) as well as the contents, products and services that I Am Perfect Food makes available to its Users / / s (hereinafter User).

About the Web / app, Update and Modification

I am Perfect Food, reserves the right to amend, change and modify at any time and without prior notice the General Terms and Conditions of Use, as well as the Privacy Policy and Cookies Policy. The entry, access, navigation and use of the services of the web / app, as well as its contents on behalf of the User offered by Soy Comida Perfecta, expresses the adhesion and confirmation of the unreserved, full and unconditional acceptance of the terms and conditions that are included in this document.

The User also declares to be of legal age and to have the minimum legal capacity for the acceptance and binding of our General Terms and Conditions of Use, as well as having read, understood and accepted them. Similarly, the User expressly accepts and without exception that the entrance, access, navigation and use of the web / app services I Am Perfect Food and its contents are made with your free, specific, informed and unambiguous consent, under your full and exclusive responsibility.

I am Perfect Food reserves the right to make at any time and without prior notice of amendments, updates, or even the removal of part or all of the information contained in its web / app, as well as the configuration and presentation of the same, including the conditions of access, without assuming any responsibility for it. It is also not guaranteed that there are no access errors or interruptions in access to the web / app or its content, or that it is always updated, however, as far as possible, and as soon as possible errors are known, make the necessary adjustments to be able to maintain and / or restore access and content, as long as this is viable.

Obligations of Usuari @ s

The User is completely responsible for the access and correct use of his profile and other contents. You agree to use the web / app I Am Perfect Food in accordance with the Law, to the provisions of these Terms and Conditions of Use, morals, good customs, public order and generally accepted uses, and is obliged to refrain from using the web / app of Soy Comida Perfecta for illicit purposes and in any way that could impede, damage or deteriorate the normal functioning of it, the goods or rights of Soy Comida Perfecta, its suppliers, the rest of Usuari @ s in general of any third party. The User will be liable for the damages and losses of any nature that I Am Perfect Food could suffer as a result of the breach of any of the obligations to which it is subject by these General Terms and Conditions of Use.

The User is aware that the products offered through Soy Comida Perfecta can be found in any of the 4 types of product states indicated above: Packaging imperfections, Ugly Food, Close to Expiration Date, Close to Consumption Date Preferred, so you accept these conditions under your free, specific, informed and unambiguous consent, under your full and exclusive responsibility.

To be able to buy the products and access the services of Soy Comida Perfecta, the user must register as such on the web / app, completing the form according to the requested details, creating a username and password, which are personal and non-transferable. This registration is for the moment free.

Likewise, the Registered User agrees to make diligent use and keep the password and username secret to access the services. The User will be responsible for the expenses and for the damages and losses caused by the use of the services by any third party that uses his password and username for the purpose of a non-diligent use or for the loss of the same by the User. @. To prevent this situation, in the event of loss of your password and username, you must immediately contact Soy Comida Perfecta through atencionalcliente@soycomidaperfecta.com with the subject: Password Loss.

It also commits to notify Soy Comida Perfecta immediately by sending an email to atencionalcliente@soycomidaperfecta.com, any unauthorized use of the Usuari @ account, as well as the entry by unauthorized third parties to it, with the subject: Unauthorized Account Use.

The data provided by the User in the registration process must be accurate, accurate and truthful. In addition, the Usuari @ assumes the commitment to keep your information updated as they are your responsibility. Soy Comida Perfecta reserves the right to exclude from the registered services any User who has provided false information, without prejudice to the other actions that may proceed in Law.

The User undertakes to provide an address in which the requested order can be delivered within the agreed time of delivery of the purchased products. In the event that the User provides a "delivery address" that is not correct to I Am Perfect Food, I am Perfect Food will have no responsibility for the delay or impossibility of delivering the requested order, reserving the right to cancel the purchase made.

Only one User is valid per delivery address, thus allowing the same User to have different delivery addresses associated with the same User account.

The confirmation of the purchase order indicates that the User accepts the specifications and characteristics of the good, product or service chosen.

I am Perfect Food reserves the right to refuse any request for registration or to cancel a previously accepted registration, without being obliged to communicate or explain the reasons for its decision and without generating any right to compensation or compensation in favor of the User @ .

Products, Services, Prices and Rates

Products and Services

The User will be able to see through the web / app each of the products offered, the detail of the type of product status (Packing imperfections, Ugly Food, Close to its Expiration Date, Close to its Preferential Consumption Date) as well as the regular sale price, the price that we offer such as Soy Comida Perfecta, the amount available, the expiration date or preferred consumption date and the details of your state. In the case the price is directly related to the weight, the price equivalent to 1 kg will be indicated. The prices indicated are in euros and include VAT and any other taxes if required.

The images shown are referential, and in no case do they suppose that the product is in the same conditions.

The products, due to the nature of their origin, can no longer be found in Soy Comida Perfecta at any time and without prior notice, as well as new ones can be added every day.

The user will be able to add the products to his shopping cart. At the end of the purchase, you must indicate or confirm the delivery address, the time range of the delivery, make the payment online, once you press the "Pay" button and / or "Accept" the User will accept the purchase, which implies the irrevocable reading and acceptance of each and every one of these General Terms and Conditions of Use, as well as, where applicable, the existing Particular Conditions, which will be informed to the User before accepting the purchase of the products.

Each User of I Am Perfect Food declares with full capacity to use credit and / or debit cards and confirms that they have sufficient funds to cover all the costs resulting from the purchase of the products.

The data recorded by Soy Comida Perfecta constitute the proof of the transactions made between this and the User. I am Perfect Food will confirm the order by sending an email.

I am Perfect Food, reserves the right to cancel an order unilaterally if it considers that the adequate conditions are not given to carry out an economically or operationally viable transport, communicating it to the Usuari @. Likewise, Soy Comida Perfecta reserves the right to cancel any order when it deems appropriate, communicating it to the User @

For the moment Soy Comida Perfecta does not have the option to provide the web / app in different languages, so the contractual information is presented in Spanish. It is expected to be able to include more language options soon.

Prices of the products

How the motivation of Soy Comida Perfecta is to be able to help minimize food waste, the user will benefit by helping to fulfill this mission. That is why the products have discounts that range between 25% and 80% of the regular price of a supermarket. This is possible thanks to the support of the different partners of Soy Comida Perfecta: companies in the food industry, distributors, wholesale and retail supermarkets, etc.

Service fees

In case, the home delivery service is requested, this will be done by a company specialized in the sector. Currently the service is available for the city of Barcelona and Castelldefels.

The user from any area of ​​Barcelona can access the purchase with the Local Pick-up option, which costs 1.79 €. In Barcelona it must be done in Consell de Cent 217 08011.

For the case of home delivery, the expenses will be calculated based on the purchase amount, with the minimum cost of that service 4.75 €.

In Soy Comida Perfecta we reserve the right to change the cost of shipping and delivery fees at any time.

Alcoholic Beverages

The alcoholic beverages offered in Soy Comida Perfecta can only be acquired by adults (18 years and up). By accepting the General Terms and Conditions of Use, here set forth, the User expressly declares and guarantees that it is and will provide the identification that proves it at the time of delivery of the order if it includes alcoholic beverages.

Availability and Substitution Policy

I am Perfect Food will try at all times to ensure the user in the demand for products. However, in any case will be exhausted after having placed the order, the user will be notified by electronic or telephone, the number you have registered and you will be given the choice between accepting the order without this product or if you prefer to cancel it.

The speed of the return of the amount paid in the Usuari @ bank account will depend on the type of card used in the purchase and the conditions of each bank, but approximately, the time that elapses is between 5 and 10 working days.

Payment and Security

The payment of the products will be made online with a credit and / or debit card directly to Soy Comida Perfecta through Stripe and the user states that they have sufficient funds to cover all costs resulting from the purchase of products. . Visa, American Express and MasterCard bank cards are accepted.

In the event that payment by credit or debit card is not accepted by the payment platform, the order of the User will be canceled.

The Stripe online payment system is certified as a PCI Service Provider Level 1. This means that Stripe has the highest and most rigorous level of security, according to the certified auditor. Payment Card Industry (PCI) Security Standards Council, https://stripe.com/docs/security

In addition, the data entry process is guaranteed by SSL (Secure Socket Layer) -128 bits encryption technology, one of the most advanced and effective protection systems currently available, thanks to which, no third party will have access via Internet to this information regarding the bank details entered by the User @.

On the other hand, the numbers of the cards are encrypted, that is, they are converted into a code that can not be read or understood and then decrypted by "keys" stored in separate machines. Therefore, neither Stripe nor I Am Perfect Food are trained to store or access the information of the Usuari @ credit cards.

Devotion

I am Perfect Food, is currently in Barcelona and with home delivery service for the city of Barcelona and Castelldefels. Each time a new zone is included and / or removed, this section will be updated.

However, the User of any area of ​​Barcelona, ​​can access the purchase with the option of Local Pick-up, which must be done for Barcelona at: Consell de Cent 217, 08011 for Barcelona.

The delivery and collection schedule is Monday through Friday from 9.00 to 19: 00 h,

If at the time of delivery at the place and time previously agreed and confirmed by the User and according to the provisions of these General Terms and Conditions of Use, this was not present for delivery (or another person who can do so) in his name), I am Perfect Food, reserves unilaterally, the ability to refund the amount of the purchase to said User, subtracting the amount corresponding to the delivery costs, as well as the return costs. If, on the contrary, I am Perfect Food does not deliver on site and during a schedule previously agreed and confirmed by the User, the latter may unilaterally refuse the order and I Am Perfect Food will refund the amount of the purchase that has subscriber.

Invoicing

If the User wishes, they can request an electronic invoice on the website / app Soy Comida Perfecta once the purchase is completed. The invoice will include the details of the purchase and the cost of the delivery service. After the purchase is finished, if the User requires an invoice, you can send us an email to facturacion@soycomidaperfecta.com indicating all the data required for the issuance of the same until a maximum of 16 day of the following month of having made the purchase (as indicated by Royal Decree 1496 / 2003).

Cancellation

An order can be canceled, without any penalty, as long as this is done at the most 1 hour after placing the order by calling 692861696

If this cancellation was made after 1 time of processing the order, Soy Comida Perfecta will reimburse the amount of the purchase, discounting the delivery and return costs.

Similarly, Soy Comida Perfecta will try to find alternatives altogether, so it is best to communicate to 692861696

Return policy

As we have already explained, I am Perfect Food, work with products that are close to their expiration date, recommendation of consumption, ugly food or with some imperfection of packaging, since it has as mission to help to minimize the food waste of the industry, the retail, among others, is why the returns of products are not viable in the first cases 3, and are protected and in accordance with current law: Article 103 of the Royal Legislative Decree 1 / 2007 of November 16: https://www.boe.es/buscar/act.php?id=BOE-A-2007-20555&p=20150703&tn=1#a103 since it includes:

  • Goods that may deteriorate or expire quickly, open products and / or partially consumed.

However, for products with packaging imperfections, that its expiration is greater than 15 days, I am Perfect Food, it will accept returns if it is communicated before the 14 days and with the details of the reason for the return, considering that:

  • The product must be, as far as possible, with its original packaging and labeling and without major imperfections that the same product already had.
  • The shipment must be made in a format that protects the product
  • A copy of the delivery note is included where the returned products are indicated.

For this return process, please contact us through atencionalcliente@soycomidaperfecta.com or through the withdrawal form model established by the General Law for the Defense of Consumers and Users.

The goods to be returned must be unused, except as provided in article 79 of Royal Decree 1 / 2007, of 16 in November https://www.boe.es/buscar/act.php?id=BOE-A-2007-20555&p=20150703&tn=1#a79

In case of withdrawal, the User will be responsible for the direct costs of the return of the products. The cost will be the same as the one charged for the delivery.

Now, if the refund is the result of an error of I am Perfect Food (another product has been delivered, quantities greater than those requested, etc.), this will be responsible for the costs of collecting the product (s)

Warranty

The guarantees and after-sales services offered by Soy Comida Perfecta are governed by the Royal Legislative Decree 1 / 2007 of 16 in November.

General data

In compliance with the duty of information of article 10 of the Law 34 / 2002, of 11 of July, of Services of the Information Society and Electronic Commerce, we include the data of the owner of this web page / app: IAMPERFECTFOOD SL with fiscal domicile in Calle Consell de Cent 203, 1.3, 08011 Barcelona, ​​Spain and with NIF B67113530 and E-mail to atencionalcliente@soycomidaperfecta.com

Rules of Conduct and withdrawal and denial of access

The Usuari @ assumes the commitment to use the web / app of Soy Comida Perfecta in accordance with the law and the provisions of the General Terms and Conditions of Use, morals, good customs, public order, and generally accepted uses, and undertakes to abstain from using the website / app Soy Comida Perfecta with illicit effects and in any other way in which it may prevent, damage or deteriorate the regular functioning of the web / app, the goods, rights and / or image of I am Perfect Food, its suppliers, workers, partners, collaborators, other Users and / or in general of any third party.

In addition, the User will respond to each of the damages and / or losses of any nature that I Am Perfect Food could suffer as a result of breach of any of the obligations assumed by these Terms and Conditions of Use.

Soy Comida Perfecta reserves the right to deny and / or withdraw access to the web / app and / or services of Soy Comida Perfecta, without prior notice and at any time, either on its own initiative or at the request of a third party, in case that the User does not comply with the General Terms and Conditions of Use set forth herein or their updates or the regulations that may be applicable at that time.

Industrial and Intellectual Property

All content displayed, trademarks and trade names, both visual and text, mentioned on this website / app are subject to intellectual and industrial property rights and are the exclusive property of Soy Comida Perfecta and / or the natural or legal persons to be informed.

The purchase of a product or service through Soy Comida Perfecta does not grant the User and / or acquirer any type of right regarding the alteration, reproduction, distribution, exploitation, publicity or public communication about the brand, since they are exclusive rights I am Perfect Food and the transfer of them will require prior written consent of Soy Comida Perfecta through its owners. As intellectual property, it includes, in addition to the content of the web / app, its logo, designs, images, graphics, advertising development, research and / or communication content, as well as the source codes used in the programming.

The web / app I Am Perfect Food, its international terminations, intellectual property rights, exploitation and reproduction rights, its pages, screens, pop ups, informative content, design, links from the same page or from others, are the exclusive property of I am Perfect Food unless expressly indicated otherwise. This includes, texts, images, audios, animations among others. The transmission, assignment, reproduction, storage, transmission, or communication, whether public or partial, must be expressly authorized by Soy Comida Perfecta.

Applicable Legislation and Conflict Resolution System

The General Terms and Conditions of Use hereby shall be governed and construed in accordance with the Laws of Spain, and any dispute, claim or controversy over these General Terms and Conditions of Use shall be subject to the jurisdiction of the Courts of the user's domicile. They will interpret in Spanish and will be done in accordance with Spanish law.

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